1) Liability for damage, delivery delays, or non-delivery: La Biscuiterie du Père Noël is not responsible for damages, losses, or delays during transit. The customer must report any issues immediately upon receipt (e.g., within 48 hours). In case of a problem with the delivery company, please contact them directly with your tracking number. La Biscuiterie du Père Noël is not liable for delivery impossibilities due to unforeseen circumstances (e.g., bad weather, strikes).
2) Claims: Customer claims regarding issues such as damaged or non-compliant products must be made within 48 hours via email, accompanied by photos and a detailed description of the problem. If no claim is made within the specified period, the delivery is considered accepted as is.
3) Allergies and food intolerances: Customers must check the product ingredient information (listed on the website's product page or on the product itself). The majority of our food products contain gluten, lactose, and peanuts. In case of doubt, please contact us for further information.
4) Payment conditions: The accepted payment methods are credit card payments via the website. Payment is due before shipment.
5) Product ownership: Products remain the property of La Biscuiterie du Père Noël until full payment by the customer.
6) Disputes: Disputes will be submitted to the jurisdiction of the competent court, generally that of the customer's place of residence or activity.
7) Products not eligible for return and refund: In accordance with article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for goods liable to deteriorate or expire rapidly. Due to the perishable nature of the products sold, no returns, exchanges, or refunds will be accepted for these products. Products that have been opened, used, or unsealed from their original packaging are also not eligible for return or refund.
8) Clause on product conformity: Product photos and descriptions on the website are provided for illustrative purposes only. Minor variations in product appearance may occur without affecting their essential characteristics or quality.
9) Intellectual property: All elements of the website (texts, images, graphics, logos) are the exclusive property of the website publisher and are protected by copyright. Any unauthorized reproduction, distribution, or use is prohibited.
10) Return shipping costs: Unless the error is attributable to La Biscuiterie du Père Noël, return shipping costs are the responsibility of the customer.
11) Personal data protection: In accordance with the GDPR, personal data collected is used solely for order processing and will not be transmitted to third parties without explicit consent.
12) Limitation of liability: La Biscuiterie du Père Noël disclaims all liability for any direct or indirect damage that may result from the use of the products sold.
13) Warranty: The products sold benefit from the legal guarantee of conformity and the guarantee against hidden defects (articles L217-4 et seq. of the Consumer Code, articles 1641 et seq. of the Civil Code), except for damage caused by misuse.
14) Modification of the General Terms and Conditions of Sale (GTC): La Biscuiterie du Père Noël reserves the right to modify these GTC at any time. The GTC applicable to an order are those in force on the date of validation.
15) Applicable law: These GTC are subject to French law. The courts within the jurisdiction of the registered office will have sole competence in the event of a dispute.
16) Stock outage: In the event of a product's unavailability after order validation, the customer will be informed as soon as possible and may cancel their order or choose a replacement product.
17) Custom orders: Personalized products or those made to special order cannot be returned, exchanged, or refunded.
18) Acceptance of GTC: Validation of the order by the customer implies full and complete acceptance of these GTC.
19) Pricing errors: In the event of a manifest error in a product's price, the order may be canceled, even after validation, with a full refund.
20) Transfer of ownership: Ownership of the products is transferred only after full payment of the purchase price.
21) Site unavailability: La Biscuiterie du Père Noël cannot be held responsible for the temporary unavailability of the site due to maintenance or technical incidents.
22) Processing times: Orders are generally processed within 7 business days, a period that may be extended up to 1 month during peak activity periods.
23) Transaction archiving: Computerized records kept by La Biscuiterie du Père Noël serve as proof of communications, orders, and payments.
24) Validity of offers: Promotional offers are valid as long as they are visible on the website and within the limits of available stock.
25) Refund procedures: In the event of an accepted return, the refund will be processed within 14 days of receipt of the returned product, using the same payment method. Initial delivery costs are not refunded, unless the error is ours.
26) Accuracy of customer information: The customer undertakes to provide accurate information when placing an order. La Biscuiterie du Père Noël cannot be held responsible for delays related to incorrect information transmitted by the customer.
27) Gifts or samples: Gifts and samples offered with orders are subject to stock availability and cannot be returned, exchanged, or refunded.
28) No warranty of particular use: All products are provided "as is," without guarantee of suitability for any particular use other than that for which they were designed.
29) Products with an imminent best-before date (DDM): Some products may have a best-before date that is close to its expiry. It is the buyer's responsibility to ensure they are consumed before the indicated DDM. The purchase of these products implies acceptance of this information.
30) Products with an expired DDM upon shipment and refund in case of defect: If a product is shipped with an expired DDM, it remains compliant with quality and food safety standards; it is recommended to consume it quickly. In case of receiving a defective product, after verification, a credit note corresponding to the order amount (excluding delivery costs) will be credited to the customer account, valid for 2 months. No cash refunds will be issued.